Reliability You Can Depend On
Every hospitality venue relies on its technology to deliver a seamless guest experience. From lighting and shading to security and networking, these systems need to work perfectly every day. Conviva provides tailored support and maintenance packages that keep your systems operating smoothly, ensuring reliability, safety and long term performance.
Our dedicated team offers scheduled maintenance, remote assistance and rapid on site response when needed, so you can focus on your guests while we take care of the technology that supports your venue.
Comprehensive Care for Your Systems
Conviva’s support and maintenance services are designed to protect your investment, reduce downtime and extend the life of your equipment. We provide flexible options for hotels, restaurants, spas and leisure spaces of every size, offering peace of mind through consistent, professional service.
Our technicians are trained on all major systems, including Lutron, Crestron, Paxton, Verkada, Ruckus and Orisec, ensuring expert support across lighting, audio visual, networking and security technologies.
What We Deliver
- Scheduled Preventive Maintenance – Regular inspections, testing and software updates to prevent faults before they occur
- Remote Monitoring and Diagnostics – Continuous system oversight for early detection of issues and faster resolution
- Priority Response – Prompt support from qualified engineers who understand your installation and operation requirements
- Spare Parts and Repairs – Access to manufacturer approved components and replacement equipment when needed
- System Upgrades and Optimisation – Advice and implementation for new features, firmware updates and hardware enhancements
- Detailed Reporting and Compliance – Full maintenance documentation and audit records to meet operational and insurance standards
Benefits for Hospitality Venues
- Uninterrupted Guest Experience
Keep your systems running flawlessly to support comfort, security and entertainment at all times - Reduced Downtime
Preventive maintenance and remote monitoring minimise interruptions to service and operations - Cost Control
Planned maintenance reduces unexpected repair costs and extends equipment lifespan - Single Point of Contact
One team managing all of your technology, providing consistency and accountability across every system - Peace of Mind
Expert support that ensures compliance, reliability and continued guest satisfaction
Service Levels to Suit You
Conviva offers tiered support packages to suit your venue’s scale and operational needs, from essential care for smaller properties to fully managed maintenance for complex multi site operations. Each package includes scheduled visits, remote support and optional 24 hour response coverage.
Technology We Support
- Lutron – Lighting and shading systems
- Crestron – Audio visual and automation platforms
- Paxton and Verkada – Access control and CCTV
- Ruckus – Networking and Wi Fi
- Orisec – Intruder and life safety systems
Designed for Dependability
Our support services are built around the demands of hospitality, where reliability and speed matter most. We work closely with your management team to plan maintenance around occupancy and operations, ensuring minimal disruption and maximum uptime.
Conviva’s service team uses secure remote access, detailed reporting and on site expertise to provide continuous care for every system we install.
Keep Your Systems Performing at Their Best
Protect your investment and maintain a flawless guest experience with professional support and maintenance from Conviva
Speak with our team today to discuss a plan tailored to your venue