Transforming Guest Experience and Operational Efficiency Through Smart Technology
When the owner of a stylish boutique hotel approached us, they had a clear vision, to create a more personalised, comfortable, and secure experience for every guest while giving staff a simpler, smarter way to manage the building’s technology. Their challenge was familiar, guests expect seamless control over their room environment, yet the existing systems were fragmented and inefficient. The lighting, heating, and access control all worked independently, leaving staff juggling multiple interfaces and guests often unsure how to use the controls.
We began by reimagining how technology could quietly enhance both the guest experience and staff efficiency without ever feeling intrusive.
The Challenge
The hotel’s management team wanted to deliver a luxury experience that felt intuitive and effortless for guests while improving energy efficiency and security. They needed a system that would allow both guests and reception staff to monitor, adjust, and manage lighting, blinds, underfloor heating, and security from wherever they were.
The existing setup required physical interaction with multiple switches and thermostats. There was no central monitoring, which meant wasted energy and increased operational complexity.
The Solution
Conviva designed a fully integrated system using carefully selected technologies that complement one another beautifully.
Lutron lighting and shading control was installed to manage ambient light, blinds, curtains, and underfloor heating within guest rooms and communal spaces. Guests can now create the perfect atmosphere at the touch of a button, whether setting the lights low for relaxation, adjusting the temperature for comfort, or closing the blinds for privacy.
Verkada access control was introduced for room doors, allowing secure keyless entry managed centrally by reception. Staff can see at a glance which rooms are occupied, who has entered, and when, giving them total oversight and peace of mind.
Verkada video security provides discreet yet powerful visual assurance, ensuring guest safety and staff confidence without compromising aesthetics.
Every element was connected through one touch control. From the receptionist’s desk to the bedside table, the system allows both guests and staff to control and monitor the environment effortlessly.
The Result
The transformation was immediate. Guests now enjoy a sense of control that feels natural and sophisticated, adjusting lighting, climate, and privacy from the comfort of their bed. Staff benefit from intuitive control interfaces that simplify daily operations and allow them to focus on delivering exceptional service rather than troubleshooting systems.
Energy efficiency has also improved significantly. Lutron’s intelligent energy management ensures that heating and lighting adapt automatically to occupancy and time of day, reducing costs while maintaining comfort.
The Experience
The hotel’s owner described the upgrade as “a turning point for how we deliver hospitality.” What was once a collection of isolated systems is now an elegant, cohesive network that enhances every moment of a guest’s stay.
Conviva’s approach blends technology with hospitality, creating spaces that feel effortless, secure, and perfectly in tune with the guest experience. This boutique hotel is now setting a new standard, proving that smart control and warm hospitality can coexist beautifully.